Free modification: After delivery, modification services within a reasonable range are supported (the specific number of modifications is subject to the package agreement). The modified content should be consistent with the original customized requirements and does not include adjustments beyond the original requirements such as adding new functions and significantly changing the core logic.
Technical support: Provide 7 - 30 days of free technical support (classified according to the package), including guidance on the use of deliverables, deployment assistance, and small - scale BUG fixes (such as code running failures, design file format issues).
Consultation service: Answer questions during the use process and provide necessary operation instructions or document supplements.
After - sales service process
Users submit after - sales requests through official customer service channels (WeChat, email, phone), stating the problem description, relevant screenshots or files.
The customer service responds within 24 hours, and the technical team provides a solution or completes the modification within 1 - 3 working days (the time can be extended through negotiation for complex problems).
After the user confirms that the problem is solved, the after - sales process ends; if there are objections to the solution, secondary optimization can be negotiated.
Instructions on paid after - sales service
For cases exceeding the free number of modifications, new function requirements, and significant changes to the original requirements, service fees will be charged according to the actual workload. A quotation will be provided in advance and executed after the user's confirmation.
After the expiration of the free after - sales period, paid after - sales maintenance services will be provided. The specific fees will be determined through negotiation according to the service type.
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